Business manager is always evolving, and while initially there weren’t limits set on the number of ad accounts you could create, as it stands today, the default limit is two. Yes, you heard that right, two ad accounts. Not very much use if you’re an agency trying to manage many client accounts at once, right? The problem is, the process to get your limit raised is about as confusing as it gets, and Facebook’s support process in general is far from user friendly. We’ve gotten this question time and again, so we thought we’d explain the process we went through to get this resolved.
Please note: We can’t make any promises, but this is what worked for us, and has worked for several friends that freelance or work for agencies.
Firstly, don’t waste your time combing the support forums — the outlined protocol from Facebook is to click “help”, scroll down to the bottom and click “report a problem”, select the “something isn’t working” option, and submit your request to raise your account limit. We tried this upwards of five times with zero success despite this being the only official protocol we could find to resolve this issue. Don’t waste your time trying to call them either, the phone number is an endless list of automated menus. Total waste of time — trust.
Instead, try this:
- Go to https://www.facebook.com/business/contact-us/ (you have no idea how long it took us to find this page the first time. Go do something fun with all the hours you don’t have to waste looking for it!)
- Select “Business Manager” under the options for what your question is about.
- Fill out the short form — under “What is the subject of your inquiry” we recommend putting “Attn: Need Number of Ad Accounts Raised” or similar.
- Hit “Submit” and a real person should get back to you in about 24 hours.
And that’s it — relatively simple process once you know where to go.
Have you had this issue and resolved it successfully using our suggestion? Did you have success a different way? We’d love to hear from you at firstname.lastname@example.org. Now go forth and advertise!
We received a lot of love for this post and the advice, but as facebook is known to do, they have removed this link and replaced it with a nonsense-riddled support section that doesn’t actually provide any support. We’ll keep looking for options and as soon as we find something viable, we’ll be sure to share it again!